MINIMUMS

Our minimum order quantity is 12 garments per design. Generally we provide the garments, but if you wish to provide your own, please speak with us prior, and we may ask that you provide extras for testing and/or misprints.

If you are supplying goods for printing, we request that you include extra in each size. Also, if you are supplying your own goods and it has a defect, we cannot be responsible for replacing it.

ESTIMATES

Estimates expire in 30 days. Estimates are subject to change upon review of the graphic. You will receive an estimate within 24-48 hours* of your quote request.

*Weekends and holidays are excluded from estimate turnaround times. Please know that your business is extremely important to us, and we strive to get back to our customers as soon as we can, so we appreciate that you provide us with a little time to get back to you.

PAYMENTS

We require a non refundable 50% deposit to begin processing your order. This payment is due upon the approval of your digital mock up. Turnaround time to start the completion of your order begins once that payment has been received by us. The remaining 50% of your payment will be due upon the pick up/shipment of your completed order. We accept the following forms of payment: cash, checks, and credit cards.

ARTWORK

If you are providing your own artwork, please consider these specifications prior to submission. If you have any questions regarding the specifications, you can email us at backdraft@zoominternet.net and we will be happy to answer your questions.

Vector artwork is our preference (either .cdr, .ai or .eps). Without it, there may be a design fee depending on the complexity of your design (if applicable, fee will be included in the quote).

If you are providing raster images (.psd .jpg. tif,. etc), please make sure that your images are 300dpi.

If providing a vector image, text should be converted to outline mode and imbedded images should be included in the file.

We will not reproduce your artwork without your consent. We also cannot print anyone else's intellectual, copyrighted, or trademarked property without first receiving consent from the owner of the property and/or design.

Art approvals will be sent via e-mail with a digital mock-up of your completed design. Please note that the t-shirt used for the mock-up is sized at medium and is used as an example only for the purpose of the approval process.

Pantone color match is available. For specific pantone colors, customers will be charged at a standard rate of $20.00 per color mixed. No charge for black or white.

*Please note that Pantone color mixing is not 100% accurate.* Since not every screen displays colors the same, in-shop color selections are required.

Approvals or Change Requests must be sent within 24 hours. If you do not approve the mock-up within 24 hours, your order may be delayed. After digital mock-up is "approved" there will be no other changes allocated.

IMPORTANT NOTE: Backdraft Screen Printing is not responsible for hindrance on production due to delayed approval of digital mock-up. Please be sure to check your mock-up for artwork accuracy such as: color, placement, spelling and production information.

TEST PRINTS

We cannot provide test print samples except in certain cases (please contact us for more information on test print sample qualification). Our goal is to answer all questions about size, color, and placement though the digital mock-ups we provide for each order. We are happy to discuss options and work with you to help ensure that whatever fun design you're envisioning, is what you receive, when you come to pick up your order!

CHANGES TO YOUR ORDER

Changes are limited to the following: Adding additional pieces to the order, changing graphic color. Additional fees and extra production time may be applied (subject to minimums). No changes are allowed once payment is taken. Anything added to the order after the order has been placed will be considered a new order, additional fees may apply.

CANCELLATIONS

All orders are final. Absolutely NO cancellations and/or refunds will be allowed if the order is already in process. Note: If your order is a Rush there are no changes allowed after your order has been placed.

MANUFACTURER DEFECTS

We try our best to catch any manufacturer defects on garments before printing. However rarely, it does happen. If you receive a garment with a defect (miss-sewn or a hole) please contact us IMMEDIATELY so we can get a replacement ordered.

*Please note we are not responsible for the garment fit if the order has been placed, approved, printed, and received. If you have a concern with fitment, please request an item sample before order approval.

TURNAROUND TIMES

Turnaround time starts when mockups are approved and the 50% deposit payment has been received by us. We aim to turn jobs around in 10-12 business days. There is a 25-30% "rush fee" for rush orders. Rush orders are considered orders that are placed with a turnaround time request of less than 10 business days.

We cannot be responsible for out of stock items from the manufacturer. If a suitable replacement cannot be found, we will credit your account. We do not offer refunds.

ADDITIONAL ITEMS POST DELIVERY

If additional items are needed post order pick-up. Please contact us within ONE WEEK of order completion so we can set your screens aside. We do our very best to keep your screens on hand for such occurrences to avoid charging the initial setup again. Reorders placed after said time will have a 12 piece minimum requirement as well a the initial setup recharged. Please note - your price per item will reflect the quantity reordered. If your original order was 100 pieces and you are reordering 14 pieces. You will be charged at the rate of 14 pieces.

*Please note that we can not keep your logo on screen indefinitely. We go through many screens a month and generally reclaim your design within a month of completion. If you plan to re-order the same job please let us know and we will set your screens aside.

SUPPLY CHAIN

Stock levels vary frequently and we cannot guarantee style and size stock until the time we physically place the order. When we are ordering, if there are issues with stock, our policy is to replace the item with another item that most closely matches the original item. We cannot be responsible for out of stock items from the manufacturer. If a suitable replacement cannot be found, we will credit your account. We do not offer refunds.

NOVEMBER/DECEMBER

The holidays are an exciting fast paced time for everyone! Many of our customers want their apparel ready to go for the shopping and gift giving season. We completely understand this, and we will do our best to accommodate. Starting in November the turnaround time is three weeks (keep in mind that inclement weather can cause shipping delays). We ask that you please get orders in as early as possible.

WASHING INSTRUCTIONS

We recommend to all of our customers, in order to keep the design quality and color long lasting, they wash their garment inside out, on a cold water or delicate wash setting. When drying the garment, it is preferable to hang/line dry, however if placing in the dryer, we recommend to keep the garment inside out and tumble dry on the lowest heat setting possible. Please avoid using liquid fabric softener when washing any garment with heat applied vinyl (personalized name or player number). It will deteriorate the adhesive over time causing your name or number to peel.

OUR GUARANTEE

Backdraft Screen Printing strives to provide the very best product, as well as superior customer service. We take great pride in our work. Please check your order carefully and notify us of any problems within one week of delivery. If we made a mistake printing your order that falls outside these terms & conditions, we will reprint your order within 2 weeks. We will not be responsible for errors found after one week. We do not offer refunds.

PRICES & POLICIES

Backdraft Screen Printing has the right to change and alter pricing & policies at any time, without notice. We care for our clients and do our very best to try and keep our prices reasonable, while offering quality products. If you have any additional questions or concerns, please do not hesitate to contact us.